Shipping and returns
Domestic Shipping Charges:
We offer free shipping on all pre-paid domestic orders within India. COD orders are charged a small fee of Rs. 150 per order.
If you want priority or time-bound shipping, please reach out to our team. Priority shipping rates vary from Rs. 300 - Rs. 800 depending on the location & volume.
International Shipping Charges:
We charge a flat shipping rate of Rs 2500 for every international order. Apart from this, custom and import duties will have to be paid directly by the customer. This depends upon the type of product and destination country rules. Our shipping partner will ask for import duties while delivering the package.
Once you place your order, you will receive an email containing a summary of the order. We will also send you a tracking number of your order once shipped.
For domestic shipping, we normally take 1-3 days to dispatch, and 7-10 working days to deliver your order.
For international shipping, your purchase will be shipped through a reliable courier partner. Please account for 2-4 days for dispatch, and up to 2 weeks for your package to arrive.
In a few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners and customs regulations.
In case you need your order by a particular date, please mention the same at checkout or via email on email@example.com and we will try our best to fulfil your order by the desired date.
Exchanges & Returns
Items are eligible for exchange only in case the product has reached you damaged, or you have received a wrong product. Please drop us an email with a picture of the shipment at firstname.lastname@example.org within 48 hours of receiving your order, and we will get back to you with a solution. Please note that shipping costs are non-refundable and must be borne by the customer. For any shipping related concerns please write to us immediately so we may trace any delayed shipments.
We do not offer any returns on our products.
Please read item descriptions carefully and note dimensions and materials of products. If you are still unsure, please feel free to get in touch with us about any queries. We do request you to keep in mind that most of these pieces are handcrafted, so slight variations in colors and textures are inevitable and aren’t flaws.
In the case of non availability of an ordered item or one that is eligible for exchange, refunds will be initiated through the same mode as the payment within 10 working days.
We do not accept cancellations once an order has been placed.